Frequently Asked Questions About the Cryptocurrency Exchange
Get Rate is a service that allows you to exchange digital currency at the best rate at any time. It also provides all the necessary information related to online currency exchanges, digital and fiat currencies, banks, and payment systems.
We do not charge a commission on transactions made by our users—instead, the exchange pays us a commission from its own margin for referring a customer. As a result, the amount you receive from the exchange will be exactly the same as if you had visited the exchange’s website directly.
Get Rate does not guarantee the success of exchange transactions. The portal merely provides information that is recommended for analyzing the current situation in the exchange market. The Get Rate team does not promote or advertise exchange services. The platform is an independent project that is not controlled by any payment service. Users make their own decisions regarding transactions based on the information provided by Get Rate. This information includes current exchange rates, customer reviews, the dates when exchange offices opened, and their inclusion in the monitoring database.
A security deposit can be made by any exchange listed on Get Rate. In the event of a dispute, if a customer provides evidence that they transferred funds to the exchange and received nothing in return, the Get Rate administration agrees to pay the customer compensation from the exchange’s deposit (provided the deposit was made on Get Rate). The amount of compensation shall not exceed the amount of the financial claim. If multiple financial claims are being considered simultaneously, the deposit may be divided among the affected parties. It is important that the victim has sufficient evidence to substantiate the transaction, such as videos, photos, screenshots, and correspondence with dates included.
Sometimes, when visiting an exchange's website, Get Rate users may find that the currency pair they need is not available. This most likely means that exchange transactions are being processed manually. For this reason, in such situations, you should contact the exchange's administration.
The speed of a transaction depends on the exchange's customer traffic and on factors such as how quickly cryptocurrency is settled, cash is dispensed, queue lengths, and other factors.
The Get Rate administration strongly advises against conducting exchange transactions via messaging apps. There is a high probability that, instead of the official exchange channel, customers will encounter scammers who specialize in masquerading as legitimate services. Conducting a transaction on the exchange’s website listed in Get Rate monitoring will minimize the risk of losing funds.
You should immediately report this to the exchange office's customer service department.
The site's rules prohibit scraping—the automated collection of information about current currency exchange rates.
The Get Rate monitoring database does not contain any information about users visiting currency exchange websites.
Share the link to Get Rate on your social media and tell your friends about us.
Not always. An escrow deposit cannot guarantee an exchange's honesty. It's preferable that the amount you exchange does not exceed the exchange's deposit.
Check how long the exchanger has been operating, whether it has an escrow deposit and the deposit amount. Read reviews on sites and forums where the exchanger is listed. To diversify risk, split the amount into parts and make several exchanges.
Exchange rate data is automatically fed into GetRate (in XML or JSON format). However, descriptions, notifications, reviews, and other information about exchange services may be inaccurate, incomplete, or out of date. Users should independently verify the current terms and conditions on the exchange’s own website before making a transaction. If you find any discrepancies or inaccuracies, please let us know.
I have a question that should be added to the FAQ. Where can I ask it?
If you have any other questions, please feel free to ask us using the feedback form in the ticket section. If your question is particularly popular, we’ll post it on this page.